Additional Information
FAQ'S
You can find a full list and breakdown of our Frequently asked questions here
Competitions & Promotions
All information surrounding the legalities and terms and conditions surrounding competitions and or promotions can be found here
Purchase Options
You have the ability to make a one-time purchase or subscribe and save 6% off the retail price. Your respective item will then be delivered to you every 30 or 60 days.
An account with Naelle Studio is needed in order to monitor/amend/cancel the subscription.
You can create an account here
Klarna
We’ve partnered with Klarna to give you a better shopping experience.
When you choose Klarna at checkout, you’ll get the option to shop now and pay later (in 30 days) for your purchase.
How to shop with Klarna:1) Add the item(s) to your cart and head to the checkout
2) Select Klarna at the checkout to pay as you like for your purchase.
3) Manage your orders and payments in the Klarna app.
See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
Have peace of mind Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.
https://www.klarna.com/uk/terms-and-conditions/
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.
https://www.klarna.com/uk/terms-and-conditions/
Clearpay
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every 2 weeks.
To be eligible for credit from Clearpay, you must be over 18 years of age and a permanent UK resident (excluding Channel Islands).
Make sure you can make your repayments on time by each due date to avoid late fees. Additional eligibility criteria apply. The first payment is due at the time of purchase. For complete terms visit clearpay.co.uk/en-GB/terms-of-service. Clearpay Finance Limited.
We encourage you to use Clearpay responsibly.
Make sure you can make your repayments on time by each due date to avoid late fees. Additional eligibility criteria apply. The first payment is due at the time of purchase. For complete terms visit clearpay.co.uk/en-GB/terms-of-service. Clearpay Finance Limited.
We encourage you to use Clearpay responsibly.
Pay it Forward - Financial Assistance
The amount applicable, will essentially measured on a case by case basis.
Delivery
Delivery charges are calculated based on weight:
| Weight/Region | Domestic (UK) | International (Rest of the World) |
| 0-300g | £2.99 | £5.99 |
| 301g - 2kg | £3.99 | £10.00 |
| 2 - 5kg | £4.99 | £13.99 |
| 5 - 10kg | £6.99 | £16.99 |
| 10 -20kg | £8.99 | £18.99 |
Please click here to read more about our shipping rates.
Gift Cards & Donations
Gift Cards & Pay it Forward donations are non refundable.