FAQ'S
You can find a full list and breakdown of our Frequently asked questions here

Competitions & Promotions
All information surrounding the legalities and terms and conditions surrounding competitions and or promotions can be found here 

Purchase Options
You have the ability to make a one-time purchase or subscribe and save 6% off the retail price. Your respective item will then be delivered to you every 30 or 60 days.
An account with Naelle Studio is needed in order to monitor/amend/cancel the subscription.
You can create an account here

Clearpay
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every 2 weeks.

To be eligible for credit from Clearpay, you must be over 18 years of age and a permanent UK resident (excluding Channel Islands).

Make sure you can make your repayments on time by each due date to avoid late fees. Additional eligibility criteria apply. The first payment is due at the time of purchase. For complete terms visit clearpay.co.uk/en-GB/terms-of-service. Clearpay Finance Limited.

We encourage you to use Clearpay responsibly.

Pay it Forward - Financial Assistance
If you are struggling and need to purchase a few items, please get in contact with customer services, where a member of staff will be happy to assist. We are fortunate and grateful that some of our customers have Paid it Forward in order to help those who are in need.

The amount applicable, will essentially measured on a case by case basis.

Delivery 

Delivery charges are calculated based on weight:

Weight/Region  Domestic (UK) International (Rest of the World)
0-300g £2.99 £5.99
301g - 2kg £3.99 £10.00
2 - 5kg £4.99 £13.99
5 - 10kg £6.99 £16.99
10 -20kg £8.99 £18.99

 

 Please click here to read more about our shipping rates.

Gift Cards & Donations

Gift Cards & Pay it Forward donations are non refundable.